Feedback

Giving feedback requires understanding the persons “frames”, i.e. what were they thinking that made then follow a particular course of action? This requires knowing both:

• The individual
• The situation

There are different ways to draw this information out; two include:

• Pendleton
  • Ask them what went well
  • Respond by communicating what you think went well
    Add observations.
  • Ask them what they would do differently next time
  • Respond with what you think they should consider doing differently next time
• Advocacy-Inquiry
  The feedback-giver assumes a position of non-judgmental curiosity.
  • Advocacy
    State thoughts, feelings, emotions, and judgments. Involves:
    • Observation on what happened and what actions to led to that occurring
  • Inquiry
    Ask the feedback-receiver for their opinion on those thoughts.

Advocacy-Inquiry can be remembered as:

• I saw
  State observations in a non-judgmental and detached way.
• I think
  What conclusions you draw from those observations.
• I wonder
  Invite response - what does the feedback receiver think about that?

---

References

1. CICM Communications Course. Course Notes. 2023.